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Shipping fees
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All orders $169 and overComplimentaryOrders under $169$10
Delivery times
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‘In stock’ estimated delivery2-4 business days‘Special order’ estimated delivery4-6 weeks
Returns
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Online purchases can be returned free of charge within 60 days. Read more
Exchanges for online purchases can be made in-store only.
Once a return is received for processing, refunds generally take up to 10 business days to reach your account depending on your financial institution.
Payment options
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Accepted debit/credit cards:
Visa, MasterCard, American express
Buy now pay later options:
PayPal Pay in 4, Afterpay, Zip Pay
Other payment options:
PayPal, R.M.Williams physical gift cards, R.M.Williams digital gift cards
Repairs
Click and collect
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Click and collect is available in all R.M.Williams stores.
Simply select the click and collect option at checkout, then collect it from your selected store within 24 hours.
Find out more here.
Committed to quality
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Since 1932, R.M.Williams has been crafting boots to last, employing quality materials and time-honoured skills to make products worthy of their iconic name. Our commitment to enduring quality results in a lifetime of adventures for you and your trusted boots.
Learn more about our quality craftsmanship here.
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Replace 2 boot tugs
- If ordering a repair for more than one pair of boots, you will need to place two separate repair orders
- Repairs made with authentic parts developed with experience over 90 years
- Tugs can be replaced individually, or in multiples as required
- Tugs will be replaced with the same or closest match to the original tug(s)
Contact the Homestead to generate a shipping label and return your boots within 2 months of repair purchase
In stock items delivered in 2-4 business days.
Boot repaired in 10-12 weeks
Boots returned to you within 10-12 weeks from your postage.*
Book a virtual repair consultation
Receive personalised repair advice through a video call.
Speak with an expert
Let our expert assist in choosing the right repair service.
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Features
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Preparing your boots for repair
Our skilled craftspeople are eager to breathe new life into your boots. To help them provide the best service, please follow these steps before sending your boots to us.
- Ensure the uppers are free from cracks, slices or holes
- Remove any inserts, orthotics or loose items inside the boot
- Clean uppers and soles ensuring they are free from any dirt or debris
- Enclose a note with your AU order number or print out your order confirmation
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Delivery and returns
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Delivery is free for orders NZ$169 and overPremium DHL service
- Free for orders NZ$169 and over.
- NZ$10 for orders under NZ$169.
- 'In stock' items estimated delivery within 2 - 4 business days.
- All 'special order' items are shipped in 4 - 6 weeks
- Repair service lead time 6 - 8 weeks
Complimentary & easy returns*60 day return period- Return via post
- Refunds processed within 10 business days of return
- *Returns or exchanges are not accepted for Made On Demand purchases.
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